Shipping policy

At WenHaul, we are committed to providing a straightforward and reliable shipping experience for all orders of Skirts, Pants, and Tops. Please review our logistics policy below to understand how your purchases are processed and delivered.

Shipping Method

We offer a single, unified shipping option: Standard Shipping. This method is available for all products and destinations we serve. There are no expedited or alternative shipping choices at this time.

Shipping Costs

Standard Shipping is a paid service. There are no free shipping promotions or thresholds. The shipping fee is calculated based on the total weight of your order and the delivery address. You will see the exact shipping cost at checkout before completing your purchase.

Processing Time

Orders are processed within 1–3 business days after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer. You will receive an email notification with tracking information once your order has been shipped.

Delivery Time

Delivery times vary depending on your location. Typically, Standard Shipping takes between 5–10 business days after the order has been dispatched. Please note that delivery to remote or rural areas may require additional time.

Order Tracking

Once your order is shipped, a tracking number will be provided via email to [email protected] (please ensure your email address is correct at checkout). You can use this tracking number to monitor your package’s journey. As we do not have a user center, all tracking updates will be sent directly to your email.

Delivery Address

Please ensure your shipping address is accurate and complete at the time of purchase. WenHaul is not responsible for delays or losses caused by incorrect or incomplete addresses. If you need to update your address after placing an order, please contact us immediately at [email protected].

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please reach out to our support team at [email protected] within 7 days of the expected delivery date. We will investigate the issue and work with the carrier to resolve it promptly. Please include your order number and a description of the problem in your email.

International Shipping

We currently ship to select international destinations. International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the recipient. Delivery times for international orders may be longer than domestic ones.

Contact Us

For any questions or concerns regarding your shipment, please email us at [email protected]. Our team is here to assist you.