Refund policy

At WenHaul, we are committed to ensuring your satisfaction with every purchase of skirts, pants, and tops. If you are not completely satisfied with your order, our refund policy outlines the steps to request a return or exchange.

Eligibility for Returns

Items must be returned within 30 days of the delivery date. To be eligible for a refund, the product must be unused, unworn, and in the same condition as received, with all original tags and packaging intact. We reserve the right to refuse returns that do not meet these criteria.

Non-Returnable Items

Due to hygiene and safety standards, certain items cannot be returned, including:

• Intimate apparel (e.g., lingerie, shapewear)
• Swimwear (if the hygiene seal is broken)
• Final sale or clearance items

How to Initiate a Return

To start a return, please contact our support team at [email protected] with your order number and the reason for the return. We will provide you with a return authorization and instructions for shipping the item back. Please note that return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

Refund Process

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days. Please allow additional time for your bank or credit card company to post the transaction.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at [email protected] with your order details. We will arrange for a replacement at no extra cost.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, first check your bank account or credit card statement. Then, contact your financial institution, as processing times may vary. If the issue persists, reach out to us at [email protected] for assistance.

Shipping Issues

If your order arrives damaged or with missing items, please contact us within 48 hours of delivery at [email protected]. Include your order number and photos of the damage or issue, and we will resolve it promptly.

Contact Us

For any questions regarding our refund policy, please email [email protected]. We are here to help and will respond within 24-48 hours.